Jay 99 — Terms & Conditions

Jay 99 (jay99.im) is an online betting and gaming platform operating for users in Bangladesh. These Terms and Conditions ("Terms") form a legal agreement between Jay 99 and its members. By using the Jay 99 website or app, or by registering an account, you are deemed to have accepted these Terms.

These terms are written in English to ensure all members in Bangladesh can easily understand them. If anything is unclear, please reach out to our support team — they are always ready to help.

The following requirements must be met to open an account on Jay 99:

• Applicants must be 18 years of age or older years of age or older. Registration by minors is strictly prohibited.
• Each person may register only one account. If multiple accounts are found belonging to the same individual, all accounts will be closed and the balances may be forfeited.
• All information provided during registration — name, date of birth, address, and phone number — must be accurate and truthful.
• Jay 99 reserves the right to close any account at any time if it was registered using false information.
• A copy of your National ID or passport may be requested for KYC (Know Your Customer) verification.

After registering, keep your password and login credentials strictly confidential. Do not allow anyone else to access your account. You are solely responsible for all activity carried out under your account.

Jay 99 supports transactions through Bangladesh's most popular mobile banking services. The key transaction rules are outlined below:

• Supported methods: bKash, Nagad, Rocket, and direct bank transfer.
• Minimum deposit: ৳500 (five hundred BDT).
• Minimum withdrawal: ৳1,000 (one thousand BDT).
• Deposits are typically Instantly is credited to your account. In case of a technical issue, this may take up to 30 minutes.
• Withdrawal requests are typically 30 minutes to 24 hours processed within.
• KYC verification must be completed before any withdrawal can be processed.
• Withdrawals can only be made to registered payment methods — transfers to third-party accounts are not permitted.

Your transaction history is available in your account's Financial Transactions section at any time. If you notice any discrepancy, please notify support within 48 hours.

Jay 99 regularly offers a variety of bonuses and promotions for its members. These bonuses must be used in accordance with specific terms:

• Welcome Bonus Available to new members only — applicable on the first deposit.
• Each bonus has its own Wagering Requirement (Wagering Requirement) applies. A specified amount must be wagered before bonus funds can be withdrawn.
• Bonus validity is typically 7 to 30 days onwards — the validity period is stated in each offer's promotion.
• You cannot claim another bonus while one is already active, unless explicitly permitted.
• If Bonus Abuse is detected, the bonus and any associated winnings will be forfeited.
• Jay 99 reserves the right to modify or cancel any bonus offer without prior notice.

To stay updated on the latest promotions and offers, Latest Promotions Visit the page.

The following rules are mandatory when placing bets on Jay 99:

• Once a bet is confirmed, it Can no longer be changed or cancelled, unless Jay 99 cancels it due to a system error.
• If a match or event is cancelled, the bet stake will be refunded.
• If a match is suspended and later resumed, bets will be settled in accordance with Jay 99's policy.
• If incorrect odds are displayed due to a technical error, Jay 99 reserves the right to void the affected bets.
• In live betting, if the outcome of a bet has already been determined due to a delay, that bet may be considered void.
• Sports Bettingfor the full terms and conditions of Betting Visit the page.

The following activities are strictly prohibited under Jay 99's Terms & Conditions:

1. Creating multiple accounts to collect bonuses.
2. Using automated software, bots, or scripts to place bets.
3. Exploiting any technical glitch or vulnerability on the platform.
4. Using Jay 99 for money laundering or any illegal financial activity.
5. Attempting to hack other members' accounts or steal their information.
6. Conducting fraudulent activities using Jay 99's name or logo.
7. Placing bets on behalf of or in assistance of minors.

Jay 99 reserves the right to close accounts, forfeit balances, and pursue legal action against anyone found engaging in any of the prohibited activities listed above.

Jay 99 may suspend or close an account without prior notice in the following circumstances:

• If evidence of a terms violation is found.
• If there is suspicion of fraudulent or deceptive activity.
• Failure to pass KYC verification or provision of false information.
• At the direction of a regulatory authority.

Members may also request account closure at any time. Any outstanding balance will be made available for withdrawal before the account is closed, unless an investigation is ongoing.

Jay 99 treats the protection of members' personal information as a top priority. We never sell member data to third parties. However, information may be shared in the following cases:

• In response to legal obligations or regulatory directives.
• With trusted partners for payment processing — only the minimum necessary information is shared.
• With security agencies for fraud prevention.

To read our full Privacy Policy, Privacy Policy Read the page.

Jay 99 is not liable for the following:

• Losses caused by internet disconnection or technical errors.
• Disruptions to third-party services (such as bKash or Nagad) may cause delays in transactions.
• Any loss to a member's account due to unauthorized access resulting from the member's failure to keep their credentials secure.
• Force Majeure events — such as natural disasters or government-imposed restrictions.

Jay 99 believes betting is entertainment, not an addiction. We always keep our members' wellbeing and financial safety in mind. That is why responsible gaming is a core part of Jay 99's Terms and Conditions.

• Members can set weekly or monthly limits from their own account settings Deposit Limit to set.
• Cooling-Off Period: Option to temporarily suspend your account for anywhere between 24 hours and 30 days.
• Self-Exclusion: A permanent self-exclusion request can be submitted at any time.
• If our system detects unusual betting patterns, the member will be automatically alerted.

To learn more about responsible gaming, visit our Responsible Gaming Read the page.

Jay 99 reserves the right to modify, amend, or update these Terms and Conditions at any time. Members will be notified of significant changes via email or in-app notification. For minor amendments, only the "Last Updated" date on the page may be changed.

Continued use of Jay 99 after any changes take effect will be considered acceptance of the updated terms. We recommend reviewing this page regularly.

If you have any questions or require clarification about these Terms & Conditions, please contact our support team:

• Email: support@jay99.im
• Live Chat: Log in to the platform and reach us directly via Live Chat.
• Complaint resolution time: All complaints are addressed within 72 hours.

For any dispute or issue, please contact Jay 99 customer support first to seek a resolution. Your feedback and experience help us improve our service.