Jay 99 — Privacy Policy

Jay 99 (jay99.im) is a trusted online betting and gaming platform serving users in Bangladesh. We understand how sensitive your personal data is, and keeping it safe is our foremost responsibility.

This Privacy Policy ("Policy") explains how Jay 99 collects, stores, uses, and protects your personal information. It applies to you from the moment you register, log in, or use any of our services on Jay 99.

Our goal is simple: to let you enjoy Jay 99 with complete peace of mind, knowing your data is in safe hands. This policy is written so that all members can easily understand how their information is handled.

Jay 99 collects information through various methods. Details are provided below:

a. Information Provided Directly by You: We collect the information you provide when you register.

• Full Name, Date of Birth, Gender
• Email Address & Mobile Number
• Residential Address & District
• National ID or passport number (for KYC verification)
• Payment method details (bKash / Nagad / bank account number)

b. Automatically Collected Information: When you use Jay 99, certain information is collected automatically:

• IP address & device type
• Browser Version & Operating System
• Time spent on the site and which pages were visited
• Login Time & Logout Time
• Betting & gaming activity history

c. Information Received from Third Parties: We may receive limited information from payment gateways or identity verification agencies, used solely for transaction and security verification purposes.

Jay 99 uses collected data solely for the purposes listed below and for no other purpose:

• Account Management: For registration, login, password reset, and account verification purposes.
• Transaction processing: For processing deposits, withdrawals, and bonuses.
• KYC & Age Verification: To prevent minors from accessing the platform and to meet our legal obligations.
• Customer support: To address your complaints or questions.
• Service Improvement: To improve platform performance and enhance the user experience.
• Security & Fraud Prevention: To detect and prevent suspicious activity.
• Promotional communications: To send you offers and updates with your consent (with the option to opt out).
• Legal Obligations: To comply with regulatory requirements.

Jay 99 shares data with third parties only in very limited circumstances and for specific purposes:

• Payment Providers: Only the information necessary to complete transactions is shared with bKash, Nagad, Rocket, or your bank.
• Identity Verification Agencies: Limited information may be shared during the KYC process.
• Law Enforcement Agencies: Disclosure of information may be required under a court order or government directive.
• Security partners: Anonymised or aggregated data may be shared with specialist fraud detection partners.

In the event of a business restructuring or acquisition, member data may be transferred; however, the terms of this Privacy Policy will continue to apply, and members will be notified in advance.

The Jay 99 website uses cookies and similar tracking technologies. Cookies are small data files stored on your device that help improve site functionality.

Jay 99 uses the following types of cookies:

• Essential cookies: These are required to maintain login sessions and ensure site security — the site cannot function without them.
• Performance Cookies: To analyze which parts of the site are most used — all data is anonymized.
• Functionality cookies: To remember your preferences (language, theme).
• Marketing Cookies: To show relevant offers — you can turn these off at any time.

You can delete or block cookies at any time through your browser settings. Please note that disabling essential cookies may cause some features to not work properly.

Jay 99 does not retain your data longer than necessary. The retention periods for different types of information are as follows:

• Account information: For the duration your account is active, and up to 5 years after closure (as required by law).
• Transaction History: Up to 7 years, in accordance with financial regulations.
• KYC documents: 5 years after account closure.
• Log & Session Data: Up to 12 months.
• Cookie Data: From 1 day to 1 year, depending on type.

Once the retention period expires, your data is securely deleted or anonymized so that you can no longer be identified in any way.

Under Jay 99's Privacy Policy, you have the following rights:

• Right to Access: You may request to know what information we hold about you.
• Right to Rectification: You can request corrections to any inaccurate or outdated information.
• Right to erasure: In certain circumstances, you may request that your data be deleted.
• Right to restrict processing: In certain cases, you can request that the use of your data be restricted.
• Right to Data Portability: You can request a copy of your data in a portable format.
• Right to Object: You may object to marketing or profiling at any time.
• Right to withdraw consent: Where we rely on your consent to process data, you may withdraw that consent at any time.

To exercise any of these rights support@jay99.im-. We'll respond within 30 days.

Jay 99 is strictly for users aged 18 and above. We never knowingly collect personal data from minors under any circumstances.

Age verification is carried out at registration. If we become aware that a minor has accidentally created an account, that account will be immediately closed and all associated data permanently deleted.

Jay 99 uses industry-standard security measures to protect your data:

• SSL/TLS encryption: All data transmitted between your browser and our servers is encrypted.
• Two-factor authentication (2FA): OTP verification at login adds an extra layer of security to your account.
• Firewall & intrusion detection: 24/7 monitoring to prevent unauthorized access.
• Regular Security Audits: Third-party experts regularly audit and test our systems.
• Data Backup: Secure data backups are maintained on a regular basis.

Keep in mind, though, that no organization can guarantee 100% security on the internet. That's why you should always use a strong password and never share it with anyone.

Jay 99 may update this privacy policy as needed. Depending on the nature and significance of any changes, we'll notify members through the following means:

• For significant changes, you will be notified via your registered email and in-app notifications.
• For minor updates, only the "Last Updated" date at the top of the page will be changed.
• Continuing to use Jay 99 after any changes have been made will be considered acceptance of the updated policy.

We recommend reviewing this page from time to time — it's in your own best interest.

For any questions, requests, or complaints regarding this Privacy Policy, please contact us:

• Email: support@jay99.im
• Live Chat: After logging in to the platform, reach us directly via Live Chat.
• Response Time: We typically respond within 24–48 hours.

For data protection requests (such as deletion or a copy of your data) submitted by email, we will verify your identity and respond within 30 days.